Relais Douet
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Privacy policy

Last updated: [DATE]

We take the protection of your personal data seriously and process it in accordance with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data controller

[LEGAL NAME], [ADDRESS] – contact@relaisdouet.com.

2. Data we collect

  • Identity and contact details: name, e-mail, phone, postal address.
  • Stay details: dates, number of guests, requests, selected experiences, dietary needs or allergies you choose to tell us.
  • Payment data: processed by our payment provider; we do not store full card numbers.
  • Police form data for foreign guests (identity, nationality, date and place of birth, ID document), as required by law.
  • Technical data: strictly necessary cookies and, only with your consent, the data described in our Cookie Policy.

3. Purposes and legal bases

PurposeLegal basis
Answering contact and booking requestsPre-contractual measures / your consent (Art. 6.1.b and 6.1.a GDPR)
Managing bookings, stays, payments and invoicesPerformance of the contract (Art. 6.1.b)
Accounting, tax and police-form obligationsLegal obligation (Art. 6.1.c)
Allergy information for breakfast and mealsYour explicit consent (Art. 9.2.a)
Disputes and securityLegitimate interest (Art. 6.1.f)
Embedded maps / optional cookiesYour consent (Art. 6.1.a)

4. Retention periods

  • Contact requests without booking: 3 years from the last contact.
  • Booking data: duration of the contractual relationship, then 5 years (limitation period).
  • Invoices and accounting documents: 10 years (Commercial Code, Art. L123-22).
  • Police forms: 6 months.
  • Allergy information: deleted at the end of the stay.
  • Cookie consent choice: 6 months; cookies: maximum 13 months.

5. Recipients

Your data is only shared with: our booking engine / channel manager [NAME], our payment provider [NAME], the booking platforms you used (e.g. Booking.com, Airbnb), our website host [NAME], our accountant, the providers of experiences you request (only what they need), and the authorities when required by law. We never sell your data. If a provider is located outside the EU, transfers are covered by appropriate safeguards (e.g. EU Standard Contractual Clauses).

6. Your rights

You have the right of access, rectification, erasure, restriction, objection and data portability, the right to withdraw consent at any time, and the right to give instructions about your data after death. To exercise them, write to contact@relaisdouet.com or to our postal address. We reply within one month. We may ask for proof of identity if there is reasonable doubt.

7. Complaint

You may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 – www.cnil.fr.

8. Security

The site uses HTTPS. Access to your data is limited to the people who need it to manage your stay.